Information Technology Services
- Network
Engineering: Cleared Action provides infrastructure, network engineering and
operations support to assist our clients in designing, configuring, updating,
maintaining, and monitoring their most complex IT infrastructures. Our
engineers are well-versed in the latest technologies and are prepared to
support network designing, applications, cyber security, management of
local-area networks and wide area networks, management of internet and intranet
systems, multi-vendor network integration, network documentation and backup
systems, maintenance of network’s infrastructures and troubleshooting problems.
- Help
Desk Support: Cleared Action can provide your business with Help desk support
specialists to provide remote and direct technical assistance and support
related to computer systems, hardware, and software. The are capable of
answering queries and addressing system and user issues in a timely and
professional manner. We can provide your organizations IT team, or have
our Help desk support works with your existing IT team, and will often interact
with system and computer users across the organization. The help desk team will
train users on basic system and computer functions. Understanding and
proactively maintaining daily system performance, having the ability to
troubleshoot customer problems, and innate follow-up and follow-through skills
are all essential aspects of the help desk support day-to-day role based on
your needs
- Monitor and respond quickly to incoming requests
relate to IT issues.
- Maintain computer systems and act as support if
any system goes down
- Responsible for PC’s, Printers, Servers and
related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and
configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and
license users.
- Install, configure, and upgrade PC software.
- Information
Technology Consulting: Cleared Action can provide people to support analyze
existing IT and IS databases, web sites, and IT applications and recommend new
or improved interfaces and improved management tools that meet new management
requirements, or improve management effectiveness and efficiency. We perform
maintenance and technical support for Local Area Networks (LAN) and Wide Area
Networks (WAN). We modify, implement and maintain web based information systems
and links. We develop web-site structure, prepare documentation for population,
implement and maintain web sites. We provide systems engineering and technical
support for establishment, test, upgrade, and operational support of systems,
networks, workstations and support equipment hardware and software.
- Hardware
& Software Services: As your end-to-end IT provider, Cleared Action offers
responsive and innovative hardware and software support. Whether you need
updated application software or remote and onsite server management, we have
the technical tools to meet your needs. In addition to augmenting your
current staff to support short-term installation of hardware and software tools
across your organization; on top of day-to-day help desk support.
- Telecommunication
Services: Cleared Action can provide service support analysts and maintainers
for your existing telecommunication network or capabilities such as tracking
and managing of wireless and wired assets within your organization.
Administration and documentation (user management) of assets within your
organization, and providing recommendations on trends and possible acquisition
of new telephone technologies for your future operations. In addition to
developing and/or updating records and reports for multiple telecommunications
environments, software, hardware, circuits, configurations, inventory and
billing.